
FAQ常見問題
常見問題
- 01
Unfortunately, instructors are unable to teach both snowboarding and skiing. To ensure the best possible learning experience and safety for each student, we recommend booking separate snowboarding or skiing lessons. This allows instructors to focus on teaching specific techniques, ensuring students fully master the skills and enjoy skiing.
- 02
Yes, but it's not recommended. Carrying a backpack can affect your balance and skiing safety. We recommend storing your belongings in a dedicated locker or a safe place to ensure you can focus on the lesson and enjoy the skiing.
- 03
Tuition fee includes the course fee. Transfers, equipment rental, ski passes, and lunch are not included.
- 04
Yes, but please note that children and adults may learn and progress at different rates. We recommend separate classes to ensure that everyone receives the most appropriate teaching content and learning experience.
- 05
When you ski, it's recommended to only bring essential items with you, such as a cell phone, a small amount of cash, and a copy of your ID. To maintain flexibility, avoid bringing a backpack to lessons. For storage, ski resorts provide lockers for approximately 300-500 yen per use.
- 06
更換教練:
若不適應教學方式,可於第一天課程後向客服提出調整需求
聯繫方式:
課程前三天,教練或客服會透過 Email/LINE/IG/WhatsApp/WeChat 與您確認集合地點與時間
家長陪同:
幼兒課程中,家長陪同容易造成依賴,建議遠距觀察。若希望獲得更多上課照片或影片,可提前告知,教練會在安全前提下協助紀錄
不連續日期上課:
請於系統分別預訂不同日期
更換雪場:
可依需求調整,請於課程後與教練或客服討論
- 07
雪具租借:
雪場周邊設有雪具租借店,學員可於現場租借或購買裝備
住宿提醒:
若您選擇住在札幌市區,住宿附近 不一定會有雪具租賃店,建議:
• 提前在雪場附近租借好裝備
• 提前將裝備寄送至您的住宿地點
• 需自備或購買的裝備:排汗衣褲、手套、面罩、面鏡、護具等貼身物品
建議:若已有自己的裝備,可自行攜帶或提前寄送至飯店,使用熟悉的器材更有效率
衣物建議:
上身:機能衣 → 長袖 → 保暖層 → 雪衣
下身:機能褲 → 保暖褲 → 雪褲
其他:長襪、防風面罩、護目鏡、安全帽、手套
纜車票:教練會依程度與天數提供建議
建議:提前購買早鳥票,請留意 JoJo Snow IG 公告
課程費用不含:
雪票、裝備、交通接送
- 08
一般取消退費規定
課程開始 21天前取消:
退還全額(扣除平台與銀行手續費)
課程開始 14–21天內取消:
退還 30%(扣除平台與銀行手續費)
課程開始 14天內取消:
不退款
疾病 / 受傷
課程開始前:
需提供醫師證明 → 全額退費(扣除平台與銀行手續費)
課程開始後:
恕不退費
不可抗力(天災 / 疫情 / 雪場關閉)
如因氣候自然環境因素造成雪場關閉 →
全額退費(扣除平台與銀行手續費),
氣候不佳但未達雪場關閉要求之標準不在此限
交通因素
因航班誤點、取消、交通延誤無法參加者,
不在退費範圍內,
請務必提早抵達雪場並預留足夠時間
- 09
線上刷卡:
透過訂課系統,確認後會收到付款連結
- 10
• Email
• Line
• Instagram
👉 客服將有專人即時回覆,協助您的需求
